Terms

These terms cover the use of this website and the introduction service it provides. Read them before you send an enquiry.

What this site does

This site takes enquiries from homeowners and property owners in Syracuse and the surrounding Onondaga County area and arranges roof replacement, roof repair, storm and wind damage work, flat and low-slope roofing and ice dam and ventilation work. We arrange the job. The roofing contractor carries out the work, carries the insurance for it and enters into the contract with you directly.

There is no roofing register in this county

The New York State Department of State, Division of Consumer Protection, states that New York State does not license home improvement contractors, although some counties and municipalities do. The Attorney General names those places: New York City and Suffolk, Nassau, Westchester, Putnam and Rockland counties. Onondaga County is not among them, and the county departments directory lists no consumer affairs office and no county code enforcement division. So there is no state or county roofing register to check here, and nothing on this site should be read as claiming a credential that does not exist. What can be checked instead is a certificate of insurance with the limits printed on it, and the written contract.

The contract New York requires

General Business Law section 770 names roofing as home improvement and brings any agreement with an aggregate contract price over five hundred dollars inside Article 36-A. Section 771 then requires that the contract be evidenced by a writing signed by all the parties, carrying the contractor's name, address and telephone number, a description of the work and the materials, the approximate or estimated dates when work will begin and be substantially completed with any contingencies stated, a notice of the owner's right to cancel until midnight of the third business day after signing, and a notice that payments taken before completion are held under the lien law or covered by a bond, a contract of indemnity or an irrevocable letter of credit.

Section 771-b is written about roofers in particular. It requires a written contract that names the insurer, the type of coverage and the policy limits. It sets a floor for that coverage. It gives an owner whose insurer gives written notice that all or part of a claim is not a covered loss the right to cancel until midnight of the third business day after that notice, and requires the roofing contractor to return payments, part payments and deposits within ten days, less the reasonable cost of emergency work already carried out. It bars a roofing contractor from reporting, adjusting or negotiating a claim, and from advertising or promising to pay or rebate any part of an insurance deductible to win the work. Nothing on this site offers any of the things that statute prohibits, and no contractor introduced through this site is asked to.

Prices, permits and what a figure before a tear-off means

A price given before anyone has been on the roof is an indication, not a contract price. The deck under an old covering is the unknown on almost every job in this county, and on a house from the 1940s it is often plank rather than plywood. Any allowance for deck repair is an allowance until the covering comes off. The binding number is the one on the signed written contract, along with what happens if the deck is worse than it looked.

Permit rules are local and they differ street by street here. Some jurisdictions treat a re-roof as permitted work in its own right, some exempt it below two layers, and some publish no list at all and tell you to ask. The pages on this site record what each office published and the date it was checked. Confirm with the office that covers your address before relying on it.

Information published on this site

Local, regulatory, code and climate statements on these pages carry a visible publisher, a link and the date they were checked. They are general information to help you decide what to do next. They are not an inspection of your building, not legal advice, and not a statement of what your insurance policy covers. Code editions change: New York repealed the 2020 Uniform Code and adopted the 2025 edition, and permit applications submitted from 31 December 2025 are reviewed against the newer one. Where a statement matters to a decision you are making, follow the link and check it against the current text.

Limits of what we are responsible for

We arrange the introduction and stay with you through the job. The contractor performs the work, holds the insurance for it and signs the agreement with you. Responsibility for the standard of the work, for the timetable, for the permit where one is needed and for anything that goes wrong in the course of it rests with the contractor who carried it out and with the agreement you signed. Any warranty on materials or workmanship comes from that contractor or the manufacturer and is set out in their paperwork, not here.

Acceptable use

Do not send enquiries about properties you have no connection to, do not submit false contact details, and do not use the form for commercial solicitation. The content of these pages, including the sourced statements and the guides, may be read and quoted with attribution but not republished wholesale.

Changes to these terms

These terms may be updated as the site and the law change. The version published here is the one that applies.